ANDILE PROS Cancellation Policy

1. Purpose

This Cancellation Policy explains how booking cancellations, rescheduling, refunds, and related charges are handled on the ANDILE PROS Platform.

2. Scope

This policy applies to:

·         Customers

·         Service Providers

·         Businesses

·         Independent Professionals

·         All bookings made through ANDILE PROS

3. Customer Cancellation

Customers may cancel a booking through the platform before the scheduled service.

Refund eligibility depends on:

·         Time remaining before the appointment

·         Service provider's cancellation policy

·         Whether work has already begun

4. Service Provider Cancellation

Service providers should only cancel bookings when absolutely necessary.

If a provider cancels:

·         The customer will be notified.

·         Any eligible payments will be refunded.

·         Repeated cancellations may affect provider ratings and platform standing.

5. Free Cancellation Period

Customers may cancel without penalty if cancellation occurs within the free cancellation window specified for the booking.

The applicable cancellation window will be displayed before booking confirmation.

6. Late Cancellations

Late cancellations may result in:

·         Partial refund

·         Cancellation fee

·         No refund where permitted and clearly disclosed before booking

The amount depends on the booking terms.

7. No-Show Policy

Customer No-Show

If the customer is unavailable at the agreed time without prior notice:

·         The booking may be marked as a no-show.

·         Refund eligibility may be reduced or unavailable.

·         Repeat no-shows may lead to account restrictions.

Service Provider No-Show

If the service provider fails to attend without notice:

·         The customer may request a refund where applicable.

·         The incident may affect the provider's rating and platform status.

8. Rescheduling

Customers and service providers may request to reschedule a booking through the platform.

Rescheduling is subject to:

·         Mutual agreement

·         Availability

·         Applicable booking terms

9. Refund Eligibility

Refunds may be available where:

·         The provider cancels the booking.

·         The service cannot be delivered.

·         Duplicate payments occur.

·         Payment errors occur.

·         Applicable consumer protection laws require a refund.

Refunds may not be available after services have been fully delivered, except where required by law or agreed by the parties.

10. Non-Refundable Fees

The following may be non-refundable where disclosed before purchase:

·         Platform service fees

·         Processing fees

·         Promotional fees

·         Advertising purchases

·         Subscription fees (unless otherwise stated)

11. Subscription Cancellations

Service providers may cancel subscriptions at any time.

Unless otherwise stated:

·         Existing subscription benefits remain active until the end of the current billing cycle.

·         No partial refunds are provided for unused subscription periods.

12. Commission Charges

Commission fees apply only to completed transactions, unless otherwise specified in the service agreement.

13. Exceptional Circumstances

Cancellation fees may be waived in cases such as:

·         Medical emergencies

·         Natural disasters

·         Government restrictions

·         Severe weather

·         Accidents

·         Other circumstances beyond reasonable control

Supporting documentation may be requested.

14. Disputed Cancellations

If a cancellation dispute arises:

·         ANDILE PROS may review available evidence.

·         Additional information may be requested from both parties.

·         A decision will be made in accordance with this policy, applicable law, and the platform's dispute resolution process.

15. Fraudulent Cancellations

Users must not abuse the cancellation system.

Fraudulent behaviour includes:

·         False cancellation claims

·         Repeated abusive cancellations

·         Misrepresentation of circumstances

·         Attempts to avoid legitimate payment obligations

Accounts may be suspended or terminated for misuse.

16. Communication

All cancellation requests should be submitted through the ANDILE PROS Platform whenever possible.

Using the platform helps maintain accurate records and improves dispute resolution.

17. Changes to This Policy

ANDILE PROS may update this Cancellation Policy from time to time. Continued use of the platform after updates constitutes acceptance of the revised policy.

18. Contact Us

Questions regarding cancellations or refunds can be directed to ANDILE PROS through the official support channels available on the platform.